How do I create a ticket that can be processed quickly?
You can help us and help yourself by keeping a few things in mind when creating your ticket:
Please report AX-related topics to: ax-support@vollers.com
Please report all other IT-related inquieries to: it-servicedesk@vollers.com
What helps us:
What systems are affected?
What exactly are you doing to cause the error to occur?
Is the error reproducible, if yes, how?
What have you already done to fix the error?
Take screenshots of the window to help us locate the error, please use the snipping tool for this, not print screen!
As a rule, the more information the better/faster the ticket can be processed.
Describe the error briefly in the subject line and in as much detail as possible in the mail body.
What doesn't help us:
"URGENT !!!!"
"IMMEDIATE HELP !111!!"
"I CAN'T WORK LIKE THIS"
"Nothing works here"
Specially for AX:
- name the module where the error occurs
- step done before the error occurs
- a screenshot of the full error message / error code
- booking / journal number with screenshot